FOR YOUR INFORMATION

DATA PROTECTION

At Property Mongoose Limited we take your privacy very seriously and use up to date technology to ensure that our system is secure and safe. Our Privacy Policy complies with the European Union’s General Data Protection Regulation (GDPR). Your use of our services are considered acceptance of our terms.

PRIVACY POLICY

About this Privacy Policy

In this Privacy Policy, references to “you” and “your” are references to a user of our website https://protecttm.com, an individual who submits a query to or does business with Property Mongoose Limited in their personal or professional capacity, or other individuals whose Personal Data we obtain or control in the course of carrying on our commercial activities. Those individuals could be clients or prospective clients or their representatives, agents or appointees, or employees, directors, officers or representatives of another organisation with which we have a business or other relationship.

We are committed to protecting and respecting your privacy and handling your information in an open and transparent manner. This Privacy Policy explains how we handle and protect your personal data, how we gather this data, and how we manage this data to serve you. This Privacy Policy may be supplemented by local service line privacy policies or notices we provide from time to time alongside our business terms. We may change this Privacy Policy from time to time as the need arises to accurately reflect how we gather and manage your personal data.

All changes to this Privacy Policy will be effective upon posting to this website https://protecttm.com without any other notice to you, unless an alternative notice is required under law. This Privacy Policy is effective as of August 11^th 2022 and was last updated on August 11^th 2022.

Use of your Information

We do not sell your personal data to third parties to use for their own marketing purposes. However, the nature of our services means that we are often obliged to pass on certain information, such as your name, address and contact information and your trade mark and business information to third party service providers who use this information to perform services for you or us, such as payment processors, attorneys, consultants, customer service and support providers and Registries, inside and outside the EEA. Your personal name and address details may also be displayed on the public trademark registries, for example whenever you apply to register a trade mark. We may also disclose your information if we are required to do so by law. By placing an order with us you consent to us passing on such information to the extent necessary to carry the work and to your details being made public on the relevant Register(s) where applicable.

Storage of your Information

We store your personal details in your system in order to provide ongoing services relating to your order. Examples include renewal of UK trade mark registrations every ten years, forwarding on correspondence from the Registries and third parties and maintaining appropriate business records. We also keep a record of email correspondence and the information and content that is posted in your order notes, including your questions, answers and communications. We ask you to please keep your contact details up-to-date on our system and to inform us of any changes. You can also do this at any time by logging in to your account. If you close your order, then you will no longer receive any communications from us, unless you have an existing or ongoing matter with us; however your details and content will remain on this Property Mongoose Limited platform, in accordance with this policy. By placing an order with us you consent to us retaining such information in accordance with this policy.

Security

We have implemented technology and safeguards to protect the information that we store. All our systems are fully encrypted. We use HTTPS for all services other than public website pages. We regularly audit the details of our implementation. We use HSTS to ensure browsers interact with Property Mongoose Limited only over HTTPS. All data is stored encrypted on disk with AES-256. Decryption keys are stored on separate machines. Property Mongoose Limited is developed using the .NET framework and is hosted on Bluehost services. We ensure that for our EU Law Firm users we meet all requirements on the storage and transfer of data set by the Data Protection Directive (95/46/EC) and forthcoming new requirements. Bluehost meets a broad set of international and industry-specific compliance standards, such as ISO 27001 and UK G-Cloud. We do not process or keep financial details in our system this instead being handled entirely by our payment provider Sumup.com

Cookies and Tracking

Our services use cookies and other similar technologies, such as pixels or local storage, to help provide you with a better, faster, and safer experience. These expire after three months with no data kept or capability remaining.

Your Rights

You can access or update your order or personal information by emailing us at [email protected]. You can opt-out of receiving emails from us by notifying us by email at the same address. However, we may still send you transactional emails and online messages or call you about your account or any services you have requested or received from us. If you choose not to disclose certain personal or other information to us, it may limit your access to certain services or features, including account registration, and the ability to use our services.

Contact Information

For further information on this policy or the data that we hold on you, please contact [email protected]. We will respond to your request in accordance with applicable law.

Complaints

You also have the right to make a complaint with a supervisory data protection authority.